Privacy Policy
Wiltshire and Somerset Psychology
Last updated: 06 April 2026
Wiltshire and Somerset Psychology ltd is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us or use our services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and we are registered with the Information Commissioner’s Office (ICO).
1. Who We Are
Wiltshire and Somerset Psychology
Provider of psychological therapy and related mental health services.
We act as the Data Controller for the personal information you provide to us.
2. What Information We Collect
When you contact us through our website, email, phone, or contact form, we may collect:
2.1 Personal Identification Information
•Name
•Email address
•Telephone number
•Preferred method of contact
2.2 Enquiry Information
•Details about your enquiry
•Information relevant to determining whether our services are suitable for you
2.3 Sensitive Personal Data (Special Category Data)
If you choose to provide it in your enquiry, we may receive sensitive information relating to mental health or personal circumstances.
3. How We Use Your Information
We collect and use your information for the following purposes:
•To respond to and manage your enquiry
•To determine service suitability
•To contact you regarding appointments or initial consultations
•To maintain necessary records
•To comply with legal and regulatory obligations
We will not use your information for marketing unless you explicitly opt in.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
•Legitimate interests – responding to and managing enquiries
•Contract – taking steps at your request before entering a therapy agreement
•Consent – for any special category (sensitive) data you choose to share
•Legal obligation – complying with applicable laws and professional requirements
5. How We Store and Protect Your Data
We take data security seriously. Your personal information is:
•Stored securely (digitally or on encrypted systems)
•Shielded from unauthorised access
•Retained only for as long as necessary to fulfil the purposes it was collected for
We keep enquiry information for up to 12 months, unless your enquiry leads to ongoing therapy, in which case your information becomes part of your clinical record and is stored according to professional guidelines.
6. Sharing Your Information
We do not share your personal information with third parties unless:
•You request us to do so
•We are legally required to do so (e.g., risk of harm, court order)
•It is necessary for safeguarding purposes
•We are working with a third‑party service provider (e.g., secure email or practice management software), in which case all providers comply with GDPR
We never sell your data.
7. Your Rights Under GDPR
You have the right to:
•Access your personal data
•Correct inaccurate or incomplete data
•Request deletion of your data (where legally permissible)
•Restrict or object to processing
•Withdraw consent at any time (for special category information)
•Data portability, where applicable
To exercise these rights, contact us using the details below.
8. Cookies and Website Tracking
Our website is hosted by Weebly, which uses essential cookies required for the site to function properly. These cookies:
For more information, you may refer to Weebly’s own cookie and privacy documentation.
9. Contact Details
If you have questions about this policy or wish to exercise your data rights, please contact:
Wiltshire and Somerset Psychology
Email: [email protected]
ICO Registration Number: 00012625751
10. How to Complain
If you have concerns about how your data is handled, we encourage you to contact us first.
You can also lodge a complaint directly with the ICO:
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Last updated: 06 April 2026
Wiltshire and Somerset Psychology ltd is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us or use our services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and we are registered with the Information Commissioner’s Office (ICO).
1. Who We Are
Wiltshire and Somerset Psychology
Provider of psychological therapy and related mental health services.
We act as the Data Controller for the personal information you provide to us.
2. What Information We Collect
When you contact us through our website, email, phone, or contact form, we may collect:
2.1 Personal Identification Information
•Name
•Email address
•Telephone number
•Preferred method of contact
2.2 Enquiry Information
•Details about your enquiry
•Information relevant to determining whether our services are suitable for you
2.3 Sensitive Personal Data (Special Category Data)
If you choose to provide it in your enquiry, we may receive sensitive information relating to mental health or personal circumstances.
3. How We Use Your Information
We collect and use your information for the following purposes:
•To respond to and manage your enquiry
•To determine service suitability
•To contact you regarding appointments or initial consultations
•To maintain necessary records
•To comply with legal and regulatory obligations
We will not use your information for marketing unless you explicitly opt in.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
•Legitimate interests – responding to and managing enquiries
•Contract – taking steps at your request before entering a therapy agreement
•Consent – for any special category (sensitive) data you choose to share
•Legal obligation – complying with applicable laws and professional requirements
5. How We Store and Protect Your Data
We take data security seriously. Your personal information is:
•Stored securely (digitally or on encrypted systems)
•Shielded from unauthorised access
•Retained only for as long as necessary to fulfil the purposes it was collected for
We keep enquiry information for up to 12 months, unless your enquiry leads to ongoing therapy, in which case your information becomes part of your clinical record and is stored according to professional guidelines.
6. Sharing Your Information
We do not share your personal information with third parties unless:
•You request us to do so
•We are legally required to do so (e.g., risk of harm, court order)
•It is necessary for safeguarding purposes
•We are working with a third‑party service provider (e.g., secure email or practice management software), in which case all providers comply with GDPR
We never sell your data.
7. Your Rights Under GDPR
You have the right to:
•Access your personal data
•Correct inaccurate or incomplete data
•Request deletion of your data (where legally permissible)
•Restrict or object to processing
•Withdraw consent at any time (for special category information)
•Data portability, where applicable
To exercise these rights, contact us using the details below.
8. Cookies and Website Tracking
Our website is hosted by Weebly, which uses essential cookies required for the site to function properly. These cookies:
- Enable basic website features
- Do not track your browsing across other websites
- Do not collect personally identifiable information
For more information, you may refer to Weebly’s own cookie and privacy documentation.
9. Contact Details
If you have questions about this policy or wish to exercise your data rights, please contact:
Wiltshire and Somerset Psychology
Email: [email protected]
ICO Registration Number: 00012625751
10. How to Complain
If you have concerns about how your data is handled, we encourage you to contact us first.
You can also lodge a complaint directly with the ICO:
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
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© Copywrite 2024 Wiltshire and Somerset Psychology LTD. All rights reserved. Privacy Policy. T&Cs. FAQs.
© Copywrite 2024 Wiltshire and Somerset Psychology LTD. All rights reserved. Privacy Policy. T&Cs. FAQs.